100% Satisfaction guaranteed!
If you are disappointed we are disappointed! Our goal is to produce and deliver a great product and to provide all our customers with excellent customer service. However, we realize that even under the best of circumstances mistakes and errors do occur. If you should receive a damaged or inferior product we ask that you please contact us a soon as possible so that we may rectify the situation to your satisfaction. If our customer service has not met your expectations please email us so we may address the situation and prevent such occurrences in the future.
We at Eyebandz® hope to earn your trust and loyalty and to serve you with the same respect and reverence that we would appreciate. We strive to provide superior service because we realize that although we appreciate doing business with you today our ultimate goal is to do business with you again in the future.
30 Day no Questions Asked Return!
If for up to 30 days after your purchase you are not satisfied with your Eyebandz™ for any reason…please feel free to return them to us. We will only ask for a reason to be stated so we may improve our product, customer satisfaction, and change anything which may be deficient. Just see below for return procedures and the details. We do not want anyone unhappy with our product. We sincerely thank you for your patronage.
Contact Customer Service
To contact our Customer Service Department, please email us at firstname.lastname@example.org and put return in the subject.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
To return online purchases, please follow these steps:
- Detach the top of your invoice and keep it for your records.
- Complete the return reason form on the invoice.
- Pack the item(s) securely in the original product packaging, if possible. Please include all items and paperwork. All items must be returned in good condition to ensure credit.
- Enclose the bottom perforated portion of your invoice with the item. If you cannot send your invoice, please include their order number, billing name, and address with the item(s).
- Place the pre-addressed label onto your return package.
- Ship your package to us. It is recommended that you use a traceable and insurable shipping method. All return shipping charges must be prepaid. Eyebandz cannot accept C.O.D. deliveries.
4193 Shadow Creek Circle
Oviedo, FL 32765
Keep the Return Tracking Number for your return package to monitor delivery status.
- Return times can vary depending on the shipping method chosen when sending the return.
- If you are returning a product without a pre-authorized shipping label, we recommend that you send it by a traceable method. This will allow you to know exactly when the item is received at our warehouse.
- It will take up to ten business days for the refund to be applied once the return has been received.
- It will take 1 to 2 business cycles for the credit to appear on your statement depending upon statement cut-off timing.
- The original form of payment on the order will be credited. If your credit card is no longer valid, please contact Eyebandz,LLC to make arrangements for receipt of your credit.
- To exchange an item purchased from Eyebandz.com, you need to place a new order and return your original purchase.
Damaged or Defective Items
We are sorry that you have received an item that is damaged or defective. If you have received an item that was damaged or defective upon arrival, please call our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. Be sure you have your order number. If you do not know your order number, please contact us at email@example.com.
OFFER, ACKNOWLEDGMENT AND ACCEPTANCE
- Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order.
- We make every effort to ensure that items appearing on the site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.
- An order submitted by you constitutes an offer by you to us to purchase Products or Services on these Conditions and is subject to our subsequent acceptance.
- Prior to such acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of your order.
- Our acceptance of your order takes effect and the contract concluded at the point where such offer is expressly accepted by us dispatching your order/commencing Services and accepting your credit card or other payment.
- We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after acceptance. We may be able to provide you with copies on written request; however you must make sure you print a copy of all such documents and these Conditions for your own records.